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	<title>Business and Finance &#187; Customer Service</title>
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		<title>Put Your Angry Customer at Ease</title>
		<link>http://theamericanresolve.com/customer-service/put-your-angry-customer-at-ease/</link>
		<comments>http://theamericanresolve.com/customer-service/put-your-angry-customer-at-ease/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 23:59:52 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[leads]]></category>
		<category><![CDATA[loan officer]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[mortgage]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[selling]]></category>
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		<category><![CDATA[telemarketing]]></category>
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		<description><![CDATA[Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business. However, this responsibility, like so many others we must face on a daily basis, just comes with the territory. Customers become angry for [...]]]></description>
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		<title>Live Answering Service</title>
		<link>http://theamericanresolve.com/customer-service/live-answering-service/</link>
		<comments>http://theamericanresolve.com/customer-service/live-answering-service/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 23:57:25 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Internet Answering Service]]></category>
		<category><![CDATA[live answering blog]]></category>
		<category><![CDATA[Live Answering Service]]></category>
		<category><![CDATA[Phone Answering Service]]></category>

		<guid isPermaLink="false">http://theamericanresolve.com/?p=300</guid>
		<description><![CDATA[With so many automated answering services for businesses out there, customers often find themselves extremely frustrated, wishing they could talk to a live answering service instead.  Answering services have gone the route of letter writing – it’s all gone to computers in an attempt to make life simpler.  However, most customers prefer to talk to [...]]]></description>
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		<title>Mystery Shopping For Fun And Profit</title>
		<link>http://theamericanresolve.com/customer-service/mystery-shopping-for-fun-and-profit/</link>
		<comments>http://theamericanresolve.com/customer-service/mystery-shopping-for-fun-and-profit/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 19:07:37 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[MARKET RESEARCH]]></category>
		<category><![CDATA[MYSTERY SHOPPER]]></category>
		<category><![CDATA[MYSTERY SHOPPING]]></category>
		<category><![CDATA[SECRET SHOPPER]]></category>
		<category><![CDATA[SECRET SHOPPING]]></category>

		<guid isPermaLink="false">http://www.ossoquartet.com/?p=150</guid>
		<description><![CDATA[How would you like to get paid to go shopping? That&#8217;s right! Get paid to shop for clothes, eat in restaurants, watch movies, play golf, travel, and so on. You can have your cake and eat it too! Enjoy the best of both worlds. Make money and have fun at the same time as a [...]]]></description>
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		<title>Call Center Monitoring Software</title>
		<link>http://theamericanresolve.com/customer-service/call-center-monitoring-software/</link>
		<comments>http://theamericanresolve.com/customer-service/call-center-monitoring-software/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 03:13:10 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Call Center Monitoring Software]]></category>
		<category><![CDATA[Call Center Recording Software]]></category>
		<category><![CDATA[Call Center Software]]></category>
		<category><![CDATA[Call Center Software Solutions]]></category>

		<guid isPermaLink="false">http://www.ossoquartet.com/?p=74</guid>
		<description><![CDATA[Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for solving their problems. Monitoring tools can track calls from the time they are received by the call center [...]]]></description>
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		<title>Can You Hear Me Now?</title>
		<link>http://theamericanresolve.com/customer-service/can-you-hear-me-now/</link>
		<comments>http://theamericanresolve.com/customer-service/can-you-hear-me-now/#comments</comments>
		<pubDate>Tue, 10 Feb 2009 12:05:53 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[Listening]]></category>

		<guid isPermaLink="false">http://ossoquartet.com/?p=31</guid>
		<description><![CDATA[When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions.  Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended.  Research shows that 2/3rd of all employees feel management isn’t listening.* We all think we know how to listen, yes?  [...]]]></description>
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		<title>Build a strong business with strong customer relationships</title>
		<link>http://theamericanresolve.com/customer-service/build-a-strong-business-with-strong-customer-relationships/</link>
		<comments>http://theamericanresolve.com/customer-service/build-a-strong-business-with-strong-customer-relationships/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 14:19:18 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[communicate]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[follow-up]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[voice]]></category>

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		<description><![CDATA[Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online businesses. We should look at the [...]]]></description>
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