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		<title>Managing business change and advancement is akin to an insect shedding its skin. Key is customer satisfaction and customer focus</title>
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		<pubDate>Mon, 01 Nov 2010 13:40:10 +0000</pubDate>
		<dc:creator>arief</dc:creator>
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		<description><![CDATA[Managing business change and advancement is akin to an insect shedding its skin. Key is customer satisfaction and customer focus   Hmm your thinking, this writer has lost his head, what the hell does an insect shedding its skin have to do with me growing my business?   Give me a second and I’ll explain, all [...]]]></description>
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		<title>Build a strong business with strong customer relationships</title>
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		<pubDate>Fri, 14 Mar 2008 14:19:18 +0000</pubDate>
		<dc:creator>arief</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<description><![CDATA[Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online businesses. We should look at the [...]]]></description>
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